Shipping policy

SNEEFIX Shipping Policy

At SNEEFIX, we aim to deliver your order quickly, safely, and transparently. Please review our shipping policy below.

1. Order Processing

All orders are processed and handed over to our courier partners within 1 business day. Orders placed on weekends or public holidays are processed on the next business day.

2. Domestic Shipping (Pakistan)

We ship nationwide across Pakistan using trusted courier partners.

  • Standard Delivery: 2–6 business days after dispatch
  • Shipping Fee: PKR 250 flat for orders under PKR 1,999
  • Free Shipping: Orders of PKR 1,999 and above qualify for free standard shipping

3. International Shipping

We ship to 28 countries including the United States, United Kingdom, Canada, Australia, UAE, Germany, France, and more across Europe, Asia-Pacific, and the Middle East.

  • Estimated Delivery: 7–21 business days after dispatch, depending on destination and customs clearance
  • Shipping Rates: Calculated and shared after order confirmation based on destination and order weight

4. Customs, Duties & Taxes (International Orders)

International shipments may be subject to import duties, customs fees, and local taxes upon arrival in your country. These charges are determined by your local customs authority and are the responsibility of the customer. SNEEFIX has no control over these charges and cannot predict their amount. We recommend checking with your local customs office before placing an order.

5. Order Tracking

Once your order is dispatched, you will receive a confirmation with your tracking number. You can use this to monitor your shipment in real time through our courier's tracking portal. If you have not received tracking information within 2 business days of your order, please contact us.

6. Cash on Delivery (COD) – Pakistan Only

For COD orders, please note that parcels must be paid in full before opening. Once payment is made and the parcel is received, you may inspect your items immediately. Refusal to pay upon delivery may result in restrictions on future COD orders.

7. Damaged or Incorrect Items

  • Damaged in Transit: Contact us within 24 hours of delivery with photos/videos. We will arrange a free replacement or full refund.
  • Wrong Item Received: We will cover all return shipping costs and dispatch the correct item or issue a full refund.

8. Delivery Delays

While we strive for prompt deliveries, occasional courier delays may occur. If your order exceeds the maximum transit window, our support team will actively track and escalate with the courier on your behalf.

9. Contact & Support

For any shipping-related queries, please reach out to us:

  • Email: support@sneefix.com
  • Website: sneefix.com
  • Response Time: We aim to respond within 1 business day.